We hope you absolutely love your Proud Mary purchase—but if something’s not quite right, here’s how we handle it.
Our products are crafted with care, so we expect them to arrive in perfect condition. If your item is damaged or defective, please get in touch within 7 days of receiving it. Pop us a message via the contact form, including your order number, a description of the issue, and clear photographs showing the problem.
Once we’ve reviewed your claim, and if it’s approved, we’ll arrange a replacement or refund (excluding freight). Just a heads-up—return postage is on us, but only with prior approval.
We get it, sometimes your heart says yes, then your head says maybe not. But due to the bespoke nature of our products, we can’t offer refunds or exchanges if you change your mind, or if the item isn’t quite your style once it arrives.
Think your item might be damaged or faulty? Use the contact us form on our website to get in touch. Please include your order number, photos, and a brief description of the issue. We’ll guide you through the next steps.
If your return is approved due to damage or defect, we’ll cover the cost of return shipping. Please don’t send anything back without chatting to our team first, we’ll provide everything you need to make the process simple.
We’re always happy to help. If you have any questions about this policy or your order, please reach out via the contact us page.
